bad service Archives - Curiously Carmen

Rogue Kitchen & Wetbar- Convention Center location

February 15, 2015

Hi everyone!

Sometimes, as a food blogger, you will visit one of those restaurants that are so bad that you don’t even want to waste your time writing or even thinking about it. But at the same time, you want to warn people before they go to said restaurants. Well, Rogue at the Convention Center is one of those said locations. If I knew how bad the food and service would be, I would have definitely tried another place. This place was definitely one of the worst places I’ve been to in a while, food and service wise.

Walking in, I was very impressed with the decor and location. They had floor to ceiling windows, which let in a lot of sunlight and there was a beautiful view of the water outside. Unfortunately, that’s where it stopped with Carmen being impressed.

My friend and I decided to share the chicken and chorizo cappelini, which sounded delicious on paper. What arrived and what we tasted was another story. The cappelini noodles were extremely mushy, bland and soggy. In addition, the entire plate was void of any flavour, just soggy, mushy, disgusting noodles.

The worst part of the dish was how oily it was. The entire time we were trying to stomach this down, all we saw was oil gleaming from every angle and all we tasted was bland, soggy noodles.

After a few bites, we were done and couldn’t eat anymore. I don’t know how they can serve this out to customers and charge $17 for it. Take it from our experience and save yourself the money, do not order this.
My friend and I also shared the spicy tiger prawn and pesto pizza. I had this at the other Rogue location in Waterfront station, which was really good! However, we were disappointed again when we picked up a slice, and it collapsed due to how much greasy oil was on the thin crust dough. The whole pizza was incredibly oily, to the point where it was so unappetizing that neither of us wanted to eat it anymore.

I tried to salvage it by dabbing my napkin to soak up the oil, but my napkin was drenched in oil after two slices and service was so slow and rude that I didn’t want to ask for more napkins. The pizza was also cut really badly and uneven, some of the pieces were four times larger than others. I’m sorry, but this was just terrible.

There weren’t many prawns on the dish either and tasted nothing like what I had at the other Rogue, I can’t believe they are sister restaurants.
I’m so glad that I ordered a side soup because this was the only minimal dish I had that day. This was the tomato basil soup. I’m not sure if they can cook their soups really well, OR if my standards for this place had gone so low that I thought this was good. There was a strong tomato taste to it, and had a bit of a thicker consistency. It had the right amount of herbs and saltiness, and the melted Parmesan added a nice finishing touch.

Moving on to the rude service. Service was very minimal, and when our server did come, she seemed to be in a really big rush and did not want to serve us. I asked for a hot honey water, which never came so I asked another server as she was walking by. Bad choice. She literally THREW it down on our table and walked away so fast that we couldn’t ask her to bring our server.

My friend was also missing her utensils and water, which took us three tries before our server got it for us.

It’s safe to say that I will not be returning to this Rogue location after how gross our food was and how bad the service was.

-Carmen

Hapa Beach- What happened to you?

January 26, 2015

Hi all!

Before I begin: I am doing a Cetaphil skincare set giveaway which is super simple to enter! Details and enter here!

Fun fact- The first restaurant post I ever did was on Hapa Izakaya last year at Dine Out Vancouver. We had an amazing time there, from the delicious food, ambiance, and friendly servers. With that said, we were really looking back to coming here again and I booked our reservation right away.

Hapa Beach, I’m not sure what happened to you. Change in ownership? We left very disappointed, the quality and preparation of the food comparable to all you can eat restaurants, minus the heaps and heaps of food. It was nothing like this the first time, I can’t believe that it is the same restaurant we went to a year ago.

When we first stepped in, we could tell that it was already busy. The hostess was on the phone for a few minutes before she was able to greet us, and we were sat quickly afterwards. We were also reminded a few times of the 1.5 hour dining limit.

For the first choice of appetizers, we ordered the taster appetizer (above) and bagna cauda fondue (below). The taster appetizer came with bok choy gomae, edamame beans, and tuna carpacccio. The bok choy was crunchy and fresh, with a generous amount of gomae sauce.

The tuna capaccio was very fresh and the ponzu sauce was good, but the portion was really small so just a heads up there (Yes, I understand that it’s an appetizer and also DOVF menu). The chilled edamame beans weren’t that great. It didn’t taste fresh and was over seasoned.

Ever since having amazing bagna cauda at Rajio , we wanted to try Hapa’s. The sauce was not mixed well, or it sat out for too long and separated. It was also bland in flavour, and one of the veggie pieces my boyfriend had was bitter.

The second course was the worst and this was when it reminded us of being at an all you can eat restaurant instead of at a nice izakaya. Let’s start with the aburi saba. It was mediocre, there was a slight grilled and smoky taste to it but it was not prepared well at all. Felt like they just slapped a bunch of pieces onto big chunks of rice, then put it on a plate to serve.

The agedashi tofu was drowned in the sauce and floating in oil. It did not look fresh at all, I’ve had better agedashi tofu at all you can eat actually. I’ll let this picture do the talking:

The outside batter of the tofu was slimy and sticky, and came right off the tofu when we tried to eat it. It lacked all flavour and just looked disgusting and pathetic in the bowl. We asked to exchange for the gyozas (the only thing left on the second course menu) instead because we are not eating or paying for this “tofu” . Where was the quality in this?

Although the servers were really attentive and nice, they seemed pretty new and said they had to ask the manager if they were able to switch for us. Fair enough. In the meantime, our main dishes were brought to us- more like being quickly thrown onto the table and having the servers dashing away before you could say thanks. Another point- shouldn’t a nicer establishment like Hapa have better service?

After all the disappointing starters (minus the few bok choy and quarter sized tuna carpaccio), our mains arrived. The spicy pork ishiyaki came with a decent amount of pork, and a raw egg that they stir in for you. The stone bowl is really hot and cooks it, and you’re also recommended to leave the rice for a few minutes so that it can become crispy due to the side of the bowl.

It also came with chives, which did not taste fresh either.

The boyfriend ordered the cho wagyu- four thinly sliced pieces of raw Kobe beef, which you cook yourself with the black stone and dip in ponzu sauce. Again, the portion was really small and thin although from the angle of the picture, it looks like a thick cut. He said it was pretty chewy, althought he made sure not to overcook it.

Again, he said it was pretty disappointing due to the size. I’m glad I ordered the rice bowl and we ended up sharing that.

When we were done our main course, our replacement appetizer came- pork gyozas. The server apologized for the ~~slimy tofu mess~~ agadashi tofu, and said since it was deep fried, that’s why it was oily. No, I know that deep fried food is oily…but the point was that the tofu batter was slimy and tasteless.

Anyways, the gyozas were not your usual gyozas. They came with minced pork, layered with lotus root and then deep fried. This was a LOT better than the slimy tofu mess. We weren’t sure if we actually enjoyed this dish a lot, or if everything else so far was so mediocre or abysmal that this was delicious.

Either way, the gyozas were cooked well and crispy. The lotus root made it really filling and there was a good amount of pork inside as well.

As for service, the entire time, we felt like we were being rushed. Our food was coming really fast and we had servers quickly taking away our dishes. They had told us 3 times about the 1.5 hour seating limit, we were there for a bit under a hour. It felt like the servers were there to just toss dishes on the table.

I’m not sure if I’ll come back but I kind of want to give them one last chance since we had a great time here last year. I feel like there might have been a change in management as the name of the place changed from Hapa Izakaya to Hapa Beach, but I think they’re still under the Hapa Izakaya family. All the more current reviews at Hapa are pretty negative as well.

Read a happier, more positive, and YUMMIER post on our original visit here.

Did you come here for Dine Out or just recently? I’m really curious to see if we just came on a bad day…

-Carmen

Brewhouse (Whistler)

July 24, 2014

Another Whistler post! After settling down in our hotels and hitting up the pool (such a great time, by the way), we decided to finally grab some late dinner. After spending a long time in our hotel room browsing Urbanspoon and debating, we decided to try a small Italian restaurant that had great ratings.

It took us awhile to find it and when we finally did, it was packed and the wait was too long. We ended walking around the village a bit more, stopping here and there looking at menus, how full each place was, etc.

Eventually, we stopped at Brewhouse which looked decent from the outside. At this point, we were all pretty hungry and the hostess told us that there was no wait if we sat inside the restaurant, which was a relief! But if we knew what was in store, we would not have stopped here… *cue horror music* (Joking. Kind of.)
Turns out, there was a reason why it was so quiet inside the restaurant…It was so hot and stuffy inside the restaurant. There was no a/c, I’m not even sure if there were fans because it was that stuffy.

The patio doors were open, but it did not help. They had an open concept kitchen, with a big wood oven for pizzas, which explained why it was so warm in there.

I felt bad for the cooks because they were right beside the stoves and ovens, in full cooking, long sleeve and hat attire. We asked to sit near the patio doors, but for some reason, the hostess declined us and led us to a table inside the restaurant…
The beginning of our restaurant experience was not pleasant. It was super hot, and our server did not show up until twenty minutes later. At that point, we were getting hungry and really wanted ice water to cool down, but no one helped us. We tried to wave servers down but were ignored.

Thankfully, we finally got a pitcher of water so that we didn’t have to go through the challenge of finding servers to refill our glasses as often. One cool and trivial thing about the restaurant was that they had a train set that went around the whole restaurant. The trains advertised different companies in Whistler. It was pretty cool, but I could see it getting annoying as every 10 minutes you would hear this chugging train noise :).

Now, moving on to the food, was it delicious enough to make up for the lack of service and uncomfortable heat in the restaurant?
Nothing on the menu looked too appealing to me, and took me longer than usual to decide what I wanted. I decided to order their valley chicken pizza ($18). It came with free range chicken, prosciutto, apples, and sage. I actually enjoyed the pizza a lot, the crust wasn’t too oily and was very doughy.

There was a generous amount of chicken and prosciutto on it, while the apple slices enhanced the flavour. I didn’t end up tasting any of the sage though, but everything else tasted great together.
Macaroni ordered the wild mushroom fettuccine ($19). She despises peas and asked the server to exclude it, but they ended up including it as you can see in the picture.

She ended up just eating around all the peas because we didn’t want to go through the hassle again of waving down our server. I had a bite of the fettuccine, and it was pretty creamy and cheesy. If only they took out the peas for my friend, she would have enjoyed the dish a lot more.
Cheese and Cash both ordered the Thai chicken salad ($17). It came with marinated chicken, snap peas, mushrooms, cashews, green peppers, crispy onions, spring roll chips, and a peanut/sriracha dressing. They both enjoyed their salads, but noted that they didn’t taste the srircha in the sauce.
The boyfriend ordered the beef burger ($16) with poutine for an extra $3. He was very disappointed with the taste of the burger. It lacked flavour and put simply, it was just not good. He loves his burgers whenever we go out to eat, and this was probably the first time I have heard him say that he did not like his burger.

Overall, I didn’t really enjoy my visit to Brewhouse. The food was decent, but the service and atmosphere needed improvement. The food was a bit overpriced, but that’s to be expected when in a resort town.

You would think that a tourist pub like Brewhouse would have better service, but it was very sporadic and the server was not that friendly either.

Also adding to the fact that it was super warm in the restaurant without a/c or a strong fan, it was just not a comfortable experience. I hope that this review did not sound too bitter, but I can not have perfect dining experiences every single time, and this just happened to be one of them :(.

-Carmen